PRIVACY POLICY

Luminous Clean LLC Effective Date: December 15, 2025

1. Introduction

At Luminous Clean LLC ("we," "us," or "our"), owned and operated by Lillie Nguyen, we value the trust you place in us to enter your homes and businesses. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you book our residential or commercial cleaning services or visit our website.

2. Information We Collect

We collect information necessary to provide you with safe, efficient, and high-quality cleaning services. This includes:

Personal Identification Information: Name, phone number, email address, and physical address (residential or commercial).

Service-Specific Information: Alarm codes, gate codes, lockbox combinations, key locations, and specific cleaning instructions or preferences (e.g., pet details, allergy information).

Payment Information: Credit card details, billing address, or bank account information. Note: We utilize secure third-party payment processors and do not store full credit card numbers on our local servers.

Communication Records: Records of text messages, emails, and phone calls regarding quotes, scheduling, or feedback.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To schedule appointments, locate your property, and enter the premises to perform cleaning duties.

Communication: To send appointment confirmations, "on-the-way" notifications, invoices, and responses to your inquiries.

Billing: To process payments for services rendered.

Customer Service: To follow up on your satisfaction and resolve any issues.

Marketing (Optional): To send you updates about special offers or new services (you may opt out of this at any time).

4. How We Share Your Information

We do not sell, trade, or rent your personal information to others.

We may share your information only in the following limited circumstances:

Service Providers: We may share data with trusted third-party vendors who assist us in operating our business (e.g., payment processing via Stripe/Square, scheduling software, or email marketing platforms). These parties are obligated to keep your information confidential.

Legal Compliance: We may disclose information if required by law, such as in response to a subpoena or to protect the safety, property, or rights of Luminous Clean LLC, our customers, or others.

5. Security of Your Information

We take the security of your home and data seriously.

Digital Security: We use password-protected software and secure networks to store customer data.

Physical Security: Any physical keys or access cards provided to us are stored securely and coded anonymously (not labeled with your address) to prevent misuse if lost or stolen.

Access Codes: Alarm and garage codes are strictly confidential and provided only to the team members assigned to your property on the day of service.

6. Cookies and Tracking

If you visit our website, we may use standard "cookies" to enhance your experience, track website traffic, and understand how users interact with our site. You can choose to set your browser to refuse cookies, though some parts of the site may not function properly without them.

7. Your Rights and Choices

You have control over your information:

Opt-Out: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

Access and Correction: You may contact us to request a copy of the information we hold about you or to update your address, codes, or contact details.

Request Deletion: You may request that we delete your personal information, subject to our need to retain certain records for tax and legal purposes.

8. Third-Party Links

Our website may contain links to other websites (e.g., social media pages). We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

Luminous Clean LLC reserves the right to update this policy at any time. Any changes will be posted on this page with an updated "Effective Date." Continued use of our services constitutes your acceptance of these changes.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Luminous Clean LLC Attn: Lillie Nguyen Email: [email protected]